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Returns

Henderson Mowers & Chainsaws pride ourselves on the basis of outstanding customer service and product quality. Once the product has been dispatched we do not accept returns purely because of a change of heart. If the product has not been dispatched you will incur a deposit penalty of 7.5% of the product price and the remainder will be refunded. 

We do not accept any responsibility for the negligent handling of the item once it has been dispatched from our store by ourselves or a private transporter as it is the responsibility of the consumer to seek insurance of their product that is being delivered if they desire to do so. 

If the item is faulty it must be returned to the shop by the consumer to be assessed so that appropriate action can be taken. 

As we sell well-known brands such as Honda, Stihl, MTD, Greenfield and Toro a warranty specified by each company is given with the purchase of each item. This warranty is not restricted to our store only and you can take your machine to the closest dealer for any warranty repairs. This efficient outcome is one of the many advantages of buying quality products from specialised dealers. 

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