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Hi Customers,

This message is brief and provides clarity to our business situation during the COVID-19 out-break. Firstly, to our local customers of Ballarat we are pleased to announce that both our stores are operating as of normal; but, if you prefer, you can safely shop online and select “Safe Drop – Ballarat & Surrounding” as the delivery method for your goods. This allows you to shop online where items will then be delivered to your door; fuelled, oiled, assembled and ready to go (where applicable) for $25 extra.

To our online customers – Henderson’s ensures things are still going ahead as normal. So long as there is freight companies’ delivery, Henderson’s will be taking orders and packing your outdoor power equipment goods from the best brands to be delivered to your door. Please be patient though as some delays are expected during this time.

Happy shopping
The Team at Henderson Mowers & Chainsaws

Returns

Henderson Mowers & Chainsaws pride ourselves on the basis of outstanding customer service and product quality. Once the product has been dispatched we do not accept returns purely because of a change of heart. If the product has not been dispatched you will incur a deposit penalty of 20% of the product price and the remainder will be refunded including the postage. 

We do not accept any responsibility for the negligent handling of the item once it has been dispatched from our store by ourselves or a private transporter as it is the responsibility of the consumer to seek insurance of their product that is being delivered if they desire to do so. In saying that, our goods do carry insurance of a value of $1000 but if your goods do exceed that then it is advised that you seek additional coverage if you desire.

If the goods arrive in a state that is considered to contain major faults/ defects that are not a result shipping damage then you are entitled to a replacement unit or a refund at your discretion. Although Henderson Mowers & Chainsaws reserve the right to rectify the situation by repairing the goods provided of any major faults/ defects before replacement is given within a reasonable time from the date in which we are notified of this major defect/ fault. 

As we sell well-known brands such as Honda, Stihl, MTD, Greenfield and Toro a warranty specified by each company is given with the purchase of each item. This warranty is not restricted to our store only and you can take your machine to the closest dealer for any warranty repairs as we are a registered dealer and all items sold are correctly registered with ever brand. This efficient outcome is one of the many advantages of buying quality products from specialised dealers. 

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StihlHondaTotoCub CadetGA SparesRoverGreenfieldChristie EngineeringBriggs & Stratton.pngBilly GoatMTD ProductsVictaTruYardAtomGoldacresMarolex
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