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Hi Customers,

This message is brief and provides clarity to our business situation during the COVID-19 out-break. Firstly, to our local customers of Ballarat we are pleased to announce that both our stores are operating as of normal; but, if you prefer, you can safely shop online and select “Safe Drop – Ballarat & Surrounding” as the delivery method for your goods. This allows you to shop online where items will then be delivered to your door; fuelled, oiled, assembled and ready to go (where applicable) for $25 extra.

To our online customers – Henderson’s ensures things are still going ahead as normal. So long as there is freight companies’ delivery, Henderson’s will be taking orders and packing your outdoor power equipment goods from the best brands to be delivered to your door. Please be patient though as some delays are expected during this time.

Happy shopping
The Team at Henderson Mowers & Chainsaws

Shipping & Delivery Information

Postage:

"TBC": If your postage costs are not calculated in the shopping cart and TBC is seen please complete the sale and we will contact you with the cost of postage the same day, if you are not happy with the price we will happily refund the money.

Items purchased online will be shipped within 2 business days and will usually take between 5-10 working days to reach their destinations. Longer delays are expected over public holidays and Christmas time as postal services are closed and congestion is expected. In the event of an unexpected delay, the consumer will be contacted immediately to be informed. 

Goods (parts) held to be "available" are drawn from a warehouse in each state - this is our 2 day processing period. Our website talks live to their server and updates the stock levels accordingly so the website only allows you to purchase items that are available. There can be small discrepancies though and sometimes available items may not actually be there and if that is the case we will try our hardest to source an alternative refund you the full amount. Once the goods arrive we will then post the goods to the delivery location you selected.Understandably, when drawing products from other warehouses sometimes there can be unforeseen delays and items may not be shipped within the 48 hour period. If this is the case - and it is feasible - goods will be express posted.  

P.S: When ordering Honda parts some unique/ older parts may be placed under back order through Honda and therefore a longer delay may be expected than the 5-10 business days noted. If this is the case a staff member will be in contact with you A.S.A.P. 

*Henderson Mowers & Chainsaws also reserve the right to quote a higher fee for postage on Honda products when they are extremely heavy or large items.


Delivery & Pick-up

Henderson Mowers and Chainsaws provides an efficient delivery and pick up service available at your discretion. Due to the continuous changing of weight and dimensions of large machinery please call to obtain a quote for delivery. 

We can deliver and demonstrate new machinery in your backyard if you are in the Ballarat area, ensuring you know exactly what you are doing the first time you use your new equipment. While we can also pick up and drop off mowers that require maintenance too. 

No distance is too small! If you require delivery for a large item purchased from our website or store please call us on (03) 5331 1618 to arrange a quote today. 

We are also happy to load a mower onto a crate for your convenience if you would prefer to arrange your own courier to pick up the machinery. 


PLEASE NOTE: We also have a courtesy trailer and ramps available to customers free of charge. All that is required is you call and book the trailer prior to use and fill out a form on arrival, thanks.   

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